Privacy Policy

LISTEX is committed to protecting and respecting your privacy.

This Policy explains when and why we collect personal information about those who visit our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure.

We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy.

Any questions regarding this Policy and our privacy practices should be sent by email to our data protection officer James Gambrill james@listex.co.uk or by writing to us at LISTEX Ltd. The Gatehouse, Boarshead, East Sussex, TN6 3HD UK

Who are we?

LISTEX is the London International Snowsports Trade Exchange. We are a business to business company organising networking events in the UK and providing information on the global snow sports industry via our website, emails and social media channels.

We’re a UK registered limited company 07646535 – Incorporated on 25 May 2011. Our registered office address is: 2nd Floor Nucleus House, 2 Lower Mortlake Road, Richmond, United Kingdom, TW9 2JA

How do we collect information from you?

We obtain information about you when you use our website, for example, when you download some of our content or contact us about products and services, make a payment for one of our events or if you register to receive our weekly newsletters or follow us on social media.

What type of information is collected from you?

The personal information we collect might include your name, address, email address, IP address, and information regarding what pages are accessed and when. If you purchase a product from us, your card information is not held by us, it is collected by our third party payment processors, who specialise in the secure online capture and processing of credit/debit card transactions, as explained below.

If you are registering for our trade exchange we might also collect information about your company, your job role, and what other types of attendees you may be looking to meet at our events. This information is shared with other attendees of the trade exchange to facilitate networking. By entering this information on our website or sending it to us in an email you are giving us permission to share the information with other trade exchange attendees attending the same event.

How is your information used and how long is it kept for?

We may use your information to:

  • Process orders that you have submitted;
  • To carry out our obligations arising from any contracts entered into by you and us;
  • Dealing with entries into a competition;
  • Seek your views, comments and feedback on the services we provide;
  • Notify you of changes to our services;
  • Send you communications which you have requested and that may be of interest to you. These may include information about our sponsors, new events and services
  • Use your company information to assist in matching you to other attending businesses where your interests are aligned
  • To provide quotes and testimonials about our events

We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations. We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us. We hold your registration information for up to seven years to allow you to register for subsequent events without having to provide all the information again. You have full access to this information and the right to delete it at any time. Your information we use for marketing purposes will be kept with us until you notify us that you no longer wish to receive this information.

Who has access to your information?

We will not sell or rent your information to third parties.

We will not share your information with third parties for marketing purposes.

Third Party Service Providers working on our behalf: We may pass your information to our third party service providers, agents subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf (for example to process registrations and send you mailings). However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes. Please be reassured that we will not release your information to third parties beyond the LISTEX network for them to use for their own direct marketing purposes, unless you have requested us to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.

Third Party Product Providers we work in association with: We work closely with various third party product providers to bring you a range of quality and reliable products and services designed to meet the needs of our attendees, e.g. Pitch and Match (Sandfire Media) our business matchmaking provider. In some cases, they will be acting as a data controller of your information and therefore we advise you to read their Privacy Policy.  These third party product providers will share your information with us which we will use in accordance with this Privacy Policy.

When you are using our secure online payment pages, your payment is processed by a third party payment processor, who specialises in the secure online capture and processing of credit/debit card transactions. If you have any questions regarding secure transactions, please contact us.

We may transfer your personal information to a third party as part of a sale of some or all of our business and assets to any third party or as part of any business restructuring or reorganisation, or if we’re under a duty to disclose or share your personal data in order to comply with any legal obligation or to enforce or apply our terms of use or to protect the rights, property or safety of our supporters and customers. However, we will take steps with the aim of ensuring that your privacy rights continue to be protected.

Your choices

You have a choice about whether or not you wish to receive information from us. We carefully select recipients of our marketing materials on the basis of legitimate interest, where we think there is a clear benefit for you and your business to receive information about our events, products and services. If you do not want to receive further direct marketing communications from us about our events and services, or from our sponsors and partners, then you can select your choices by ticking the relevant boxes situated on the form on which we collect your information or if you want to change your preferences at any time please tell us your preferences by contacting us at info@listex.co.uk

We may contact you for marketing purposes by phone or text message unless you ask us not too. We may contact you for marketing purposes by post unless you have indicated that you do not wish to be contacted. You can change your marketing preferences at any time by contacting us by email: info@listex.co.uk.

How you can access and update your information

The accuracy of your information is important to us. We’re working on ways to make it easier for you to review and correct the information that we hold about you. In the meantime, if you change email address, or any of the other information we hold is inaccurate or out of date, please email us at info@listex.co.uk

You have the right to ask for a copy of the information LISTEX hold about you, contact us at info@listex.co.uk

If you have set up a trade exchange account and have a username and password you can view, amend and delete any of the information we hold about you and your business. If you need help making any amends, please contact us at info@listex.co.uk

Security precautions in place to protect the loss, misuse or alteration of your information

When you give us personal information, we take steps to ensure that it’s treated securely. Any sensitive information (such as credit or debit card details) is encrypted and protected within our https website  When you are on a secure page, a lock icon will appear on the bottom of most web browsers. Our payment processes PayPal uses secure encryption technology to safeguard your details.

Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems. Where we have given (or where you have chosen) a password which enables you to access certain parts of our websites, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Profiling

We may analyse your personal information to create a profile of your interests and preferences so that we can contact you with information relevant to you. We may make use of additional information about you when it is available from external sources to help us do this effectively. We may also use your personal information to detect and reduce fraud and credit risk.

Use of ‘cookies’

Like many other websites, the LISTEX website uses cookies. ‘Cookies’ are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. For example, we use cookies to store your country preference. This helps us to improve our website and deliver a better more personalised service.

It is possible to switch off cookies by setting your browser preferences. For more information on how to switch off cookies on your computer, refer to your internet browsers help pages. Turning cookies of may result in a loss of functionality when using our website.

Links to other websites

Our website may contain links to other websites run by other organisations. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.

In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.

Transferring your information outside of Europe

As part of the services offered to you through this website, the information which you provide to us may be transferred to countries outside the European Union (“EU”). By way of example, this may happen if any of our servers are from time to time located in a country outside of the EU. These countries may not have similar data protection laws to the UK. By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy.

If you use our services while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services.

Website usage recording

Our website is integrated with Agile a CRM and marketing automation service that may record mouse clicks, downloads and any text keyed into website forms. The information collected does not include bank details or any sensitive personal data. Data collected by Agile in this way is for LISTEX internal use only. The information collected is used to improve our website usability and our personal profile of your website usage, if you are present on our database and is stored and used for aggregated and statistical reporting.

Review of this Policy

We keep this Policy under regular review. This Policy was last updated in May 2018.